PRIVACY POLICY

Whole Market Home

www.wholemarkethome.com

Whole Market Home ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our website at www.wholemarkethome.com (the "Website"), make purchases, or interact with us in other ways.

This Privacy Policy applies to information collected from consumers in the United States and complies with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), and the Children's Online Privacy Protection Act (COPPA).

We collect information you provide directly to us, including:

Account Information: Name, email address, password, phone number, and date of birth when you create an account.

Purchase Information: Billing address, shipping address, payment method details (processed securely through third-party payment processors), and order history.

Communication Information: If you contact our customer service, we collect the content of your messages, attachments, and any information you provide in inquiries, complaints, or feedback.

Product Reviews: Rating, review text, photographs, and personal information if voluntarily included in your review.

Preference Information: Product preferences, wish lists, saved items, and communication preferences.

When you visit or use our Website, we automatically collect certain information:

Device and Browser Information: IP address, device type, operating system, browser type, and unique device identifiers.

Usage Information: Pages visited, time spent on our Website, links clicked, search queries, products viewed, and purchase behavior.

Location Information: Approximate geographic location derived from IP address. If you grant permission, we may collect precise location data.

Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to recognize you, remember your preferences, and understand your usage patterns.

We may receive information about you from third parties, including:

Payment Processors: Credit card companies, payment platforms, and financial institutions provide payment verification information.

Shipping and Logistics Partners: Delivery services provide tracking information and delivery status updates.

Marketing Partners: Third-party marketers, data brokers, and analytics providers share information about your interests and online behavior.

Social Media Platforms: If you connect your social media accounts to our Website, the platform shares profile information and publicly available data.

We use the information we collect for the following purposes:

Order Fulfillment: Processing purchases, managing shipments, and providing customer service related to your orders.

Account Management: Creating and maintaining your account, verifying your identity, and managing login credentials.

Communication: Responding to inquiries, sending order confirmations, shipping notifications, and transactional emails.

Marketing and Advertising: Sending promotional emails, newsletters, and personalized marketing offers (with your consent or in accordance with applicable law). We may use analytics to identify your interests and deliver targeted advertisements across our Website and third-party platforms.

Product Improvement: Analyzing usage patterns, conducting research, and improving the quality, functionality, and design of our Website and products.

Personalization: Remembering preferences, customizing content, and providing recommendations based on your browsing and purchase history.

Fraud Prevention: Detecting, preventing, and addressing fraudulent activity, security incidents, and other illegal activities.

Compliance and Legal Obligations: Complying with applicable laws, regulations, and legal processes, including tax reporting and accounting requirements.

We may share your information with the following categories of recipients:

We engage third-party service providers to perform services on our behalf, including payment processing, shipping, customer service, email delivery, data analysis, and marketing. These providers are contractually obligated to use your information only to the extent necessary to provide the requested services and to maintain the confidentiality of your information.

We may disclose information when required by law, in response to subpoenas, court orders, or other legal processes, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

We may share aggregate, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for marketing, research, analytics, and other purposes without restriction.

Essential Cookies: Required for basic Website functionality, such as user authentication and transaction security.

Performance Cookies: Help us understand how visitors use our Website by collecting anonymous usage data.

Preference Cookies: Remember your choices and preferences to personalize your experience.

Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain Website features. For more information about cookies, visit www.allaboutcookies.org.

We implement comprehensive technical, administrative, and physical security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data (such as payment information), secure servers, firewalls, and access controls.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and account information.

If you are a California resident, you have the following rights:

Right to Know: You can request what personal information we have collected about you and how we use it.

Right to Delete: You can request deletion of personal information we have collected, subject to certain exceptions.

Right to Opt-Out: You can opt out of the sale or sharing of your personal information for targeted advertising.

Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at sales@wholemarket.online. We will respond within 45 days of receiving a verified request.

If you are a resident of Virginia, Colorado, Connecticut, Utah, Montana, or other states with similar privacy laws, you may have similar rights to access, delete, and opt out of certain data uses. Please contact us at sales@wholemarket.online to exercise these rights.

You can opt out of promotional emails by clicking the "Unsubscribe" link in any marketing email or by contacting us at unsubscribe@wholemarkethome.com. Please note that even if you opt out of marketing communications, we will continue to send transactional emails related to your account and orders.

Some browsers include a "Do Not Track" feature. Currently, there is no industry standard for recognizing Do Not Track signals, so our Website does not respond to Do Not Track browser signals. However, you can use other tools to limit tracking, such as browser cookie controls and opt-out mechanisms provided by advertisers.

Our Website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will delete such information promptly. Parents who believe their child has provided information to us should contact us immediately at sales@wholemarket.online.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. The retention period may vary depending on the context of the processing and our legal obligations. When information is no longer needed, we delete or anonymize it, unless we are required by law to retain it.

Our Website may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing personal information.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have privacy concerns, please contact us:

Whole Market Home

Email: sales@wholemarket.online

Website: www.wholemarkethome.com

We will respond to privacy inquiries within thirty (30) days.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Effective Date" at the top of this policy and, where required, by obtaining your consent. Your continued use of our Website after changes become effective constitutes your acceptance of the updated Privacy Policy.